delivery and returns
DELIVERY process take between 10-15 days.
Our couriers are Specialised for heavy items We will provide all details and information for your delivery. When your mattress is collected from our depot for your final delivery our courier will contact you to inform you for your final delivery date and time frame. We deeply understand that our products are not small items and the final delivery needs more special care and organisation.
INSTALLATION You must keep in mind that latex mattresses are heavy. Imagine that you have one giant piece of jelly. It is easy to avoid the stairs with him .There is not a problem folding your mattress for easier installation or to avoid some corners.
We recommend installing your mattress on your bed including all packaging and after this to remove all packaging materials (1 transport bag with zip and 2 plastic layers). Idea with this method is to avoid more lifting. The installation process must be with 2 people. is not easy for one person.
RETURNS & REFUNDS
Return is free. Refund is 100% guaranteed
Before the return we will send a special package if yours is not in good condition.
Before recollection your mattress must be packaged with our transport package.
Is a client responsibility packaging to be done before recollection.
Your trying period is 15 days after delivery After delivery if you are not happy in same this 15 days your are able to contact us and to notice us that you prefer cancellation or exchange Your guaranty is something different from trying period Guaranty provide insurance for your mattress from our side that same will be without sinking or other damaging over the latex core.
We know more than seriously that latex mattresses are opposite conception than other standard mattresses, that’s why we recommend to give to your body 3-4 days for adoptive process After this your new latex mattress will miss you when you sleep somewhere else
For us is important our clients satisfaction. Our hi-quality latex mattresses and our customer support follow the same hi-quality standards.
Delivery process is important.
This is the final important final step after your order.
What is important?
Mattress is not a small item. Actually is one of the biggest furniture at all.
Mattresses are heavy- this process is not for only one person.
We definitely recommend installation process to be with. 2 persons.
Good news is that almost all of our models arriving with VACUUM ROLLED package.
Models without rolled option are COCOS, ,MEDICUS, BIO AIR PRO, BIO AIR ORGANIC, NATURALIS, COTTON & WOOL
all other models arriving with VACUUM ROLLED PACKAGE.
Mattresses with firmness F arriving unrolled with special transport package.
DELIVERY TIME FRAME between 10-15 days after your order.
We will provide supporting and tracking information - we know that this final process is important.
Our partner for delivery is DHL, DPD, SGK, FURDECO . and TUFFNELLS , also we use and our special transport in the territory in London
You can ask driver for assistance
We have strong and good packaging. Our mattresses arrived with 2 plastic layers and special delivery textile bag.
Rolled package make final delivery process easy. When you unpack your rolled mattress is good to leave him 2-3 hours to stay without exploration ( is normal to have some basic smell- don’t worry she will disappear after a few days, this is normal-because of the latex)
We know that after delivery is done - your new healthy solution is ready and your new latex mattress will improve the quality of sleep
If for some reason our clients receive a mattress with damaged covers. We wis send only new cover (not whole mattress).
We know that after delivery is done - your new healthy solution is ready and your new latex mattress will improve the quality of sleep.
Exchange for another firmness different than your first order is possible and delivery is for free
If you arrange return from your side with alternative method you must to pay for transport costs
if the return is arranged from our side return is for free
See the video for our not rolled flat mattress packaging