delivery and returns
DELIVERY process take between 10-15 days.
Our couriers are DHL, DPD, ANY VANS & TUFFNELLS. We will provide all details and information for your delivery after your order.
Delivery for mattresses is included in price for UNITED KINGDOM.
We have international delivery option for EUROPE.
RETURNS & REFUNDS
Return is free. Refund is 100% guaranteed
Before the return we will send a special package if yours is not in good condition.
Before recollection your mattress must be packaged with our transport package.
Is a client responsibility packaging to be done before recollection.
For us is important our clients satisfaction. Our hi-quality latex mattresses and our customer support follow the same hi-quality standards.
Delivery process is important.
This is the final important final step after your order.
What is important?
Mattress is not a small item. Actually is one of the biggest furniture at all.
Mattresses are heavy- this process is not for only one person.
We definitely recommend installation process to be with. 2 persons.
Good news is that almost all of our models arriving with VACUUM ROLLED package.
Models without rolled option are COCOS, CORAL ,MEDICUS, LATEX GEL- all other models arriving with VACUUM ROLLED PACKAGE.
Mattresses with firmness F arriving unrolled with special transport package.
DELIVERY TIME FRAME between 10-15 days after your order.
We will provide supporting and tracking information - we know that this final process is important.
Our partner for delivery is DHL. and TUFFNELLS Courier , also we use and our special transport in the territory in London
You must keep in mind that drivers are not respond for final installation, but there is a big chance after small amount driver to help you with final installation.
We have strong and good packaging. Our mattresses arrived with 2 plastic layers and special delivery textile bag.
Rolled package make final delivery process easy. When you unpack your rolled mattress is good to leave him 2-3 hours to stay without exploration ( is normal to have some basic smell- don’t worry she will disappear after a few days, this is normal-because packaging don’t provide a option for some models for air circulation )
If for some reason our clients receive a mattress with damaged covers. We wis send only new cover (not whole mattress).
We know that after delivery is done - your new healthy solution is ready and your new latex mattress will improve the quality of sleep.