- 13% For All Products + 2 Pillows Classic. DECEMBER SALES. use checkout code 1111 until 15.12.2019

delivery and returns

DELIVERY  process take between 10-15 days. 

Our couriers are DHL, DPD, ANY VANS & TUFFNELLS. We will provide all details and information for your delivery after your order.

Delivery for mattresses is included in price for UNITED KINGDOM.

We have international delivery option for EUROPE.

RETURNS & REFUNDS 

Return is free. Refund is 100% guaranteed

Before the return we will send a special package if yours is not in good condition.

Before recollection your mattress must be packaged with our transport package.

Is a client responsibility packaging to be done before recollection.

 

For us is important our clients satisfaction. Our hi-quality latex mattresses and our customer support follow the same hi-quality standards.

 

Delivery process is important.

This is the final important final step after your order.

What is important?

Mattress is not a small item.  Actually is one of the biggest furniture at all. 

Mattresses are heavy- this process is not for only one person.

We definitely recommend installation process to be with. 2 persons.

Good news is that almost all of our models arriving with VACUUM ROLLED package.

Models without rolled option are COCOS, CORAL ,MEDICUS, LATEX GEL-  all other models arriving with VACUUM ROLLED PACKAGE.

Mattresses with firmness F arriving unrolled with special transport package.

DELIVERY TIME FRAME between 10-15 days after your order.

We will provide supporting and tracking information - we know that this final process is important.

Our partner for delivery is DHL. and TUFFNELLS Courier , also we use and our special transport in the territory in London

You must keep in mind that drivers are not respond for final installation, but there is a big chance after small amount driver to help you with final installation.

We have strong and good packaging. Our mattresses arrived with 2 plastic layers and special delivery textile bag.

Rolled package  make final delivery process easy. When you unpack your rolled mattress is good to leave him  2-3 hours to stay without exploration ( is normal to have some basic smell- don’t worry she will disappear after a few days, this is normal-because packaging don’t provide a option for some models  for air circulation ) 

If for some reason our clients receive a mattress with damaged covers. We wis send only new cover  (not whole mattress). 

We know that after delivery is done - your new healthy solution is ready and your new latex mattress will improve the quality of sleep.

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