15 years for all natural latex mattresses
10 years for all models LUX
Guarantee is for latex core
Every core have a Unique code, same this code provide a history of manufacturing process. We have monitoring option with same code - date and history of manufacturing process.
Our guarantee regarding some deformation or sinking
The surface of the mattress must be without this damages and sinking
If there is a some of this problem we will delivered to you new latex core.
Our guarantee regarding latex core only
Mattress cover is without guarantee. If you need a new cover for your mattress contact us and we will provide a price and delivery information.
You must know that we make investigation if we have guarantee return,
15 years is the guarantee for the core,we know that the normal life to your mattress is 20 -25 years.
For returning process we must send you special mattress bag, special for this process. Please be careful when you prepare your packaging with core,for return!
Don’t forget that latex mattress is heavy product!
Please make your packaging for return with 2 persons! Your health is more important than everything else.
Latex Mattresses LUX ( 20, 18 16 cm ) 10 years guarantee
BIO AIR PRO, BIO AIR ORGANIC , NATURALIS, COTTON and WOOL, MEDICUS, MORPHEUS, COCONUT, - 15 Years Guarantee.